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Informed Consent for Counselling Services

Julie Tenner | Intimacy & Relationship Therapy

This document is here to support clarity, safety, and shared understanding as we step into working together. Please take a moment to read through and reach out with any questions before your first session.


The Counselling Process

Counselling is a collaborative and relational process where we explore your experiences, patterns, desires, and challenges together.


This work may include:

  • exploring personal, relational, and emotional experiences

  • working with patterns in relationships, intimacy, and communication

  • developing insight, awareness, and new ways of responding

    While counselling can be deeply supportive and transformative, it can also bring up uncomfortable or unexpected emotions as we move through meaningful areas of your life.

    There are no guaranteed outcomes, however I am committed to offering a safe, attuned, and skilled space to support your growth.

    To support the process, it can be helpful to:

  • attend sessions consistently

  • speak openly and honestly

  • share feedback if something doesn’t feel right or supportive

  • engage with any agreed reflections or practices between sessions



Important Considerations

  • Counselling is a voluntary process

  • You may pause or stop sessions at any time

  • You are encouraged to ask questions and seek clarity at any stage



About Your Therapist

I am a qualified counsellor with the following training:

  • Diploma of Counselling

  • Advanced Diploma Health Science (Naturopathy)

  • Diploma Health Science (Nutrition)

  • Diploma Health Science (Herbal Medicine)

  • Currently completing a Masters of Couples Counselling


My work is trauma-aware and relationally focused, supporting individuals and couples in navigating connection, intimacy, emotional patterns, and communication.


I integrate a range of approaches including somatic awareness, relational dynamics, and body-based understanding.

I hold professional insurance and engage in ongoing professional development and supervision.



Sessions & Practical Details

  • Sessions are 45 minutes, with space held up to 60 minutes where needed

  • Sessions are offered in person or via telehealth

  • Telehealth sessions require a private, uninterrupted space on your end

  • Sessions are not recorded

    Fees & Cancellations

  • Session fee: $175 per session

  • Payment is due at the time of your appointment



Cancellation policy:

  • Cancellations or reschedules require 24 hours’ notice

  • Late cancellations or missed sessions will incur the full session fee



Between Sessions

You are welcome to contact me for scheduling or brief questions. Please note:

  • Responses may take up to 72 hours

  • Ongoing therapeutic support occurs within sessions



Confidentiality & Privacy

Your privacy is deeply respected. All personal information and session content is kept confidential, except in the following circumstances:

  • where there is a serious and imminent risk of harm to your safety or another person

  • where there is a legal requirement (e.g. court order/subpoena)

  • where there are mandatory reporting obligations (e.g. child safety concerns)


I may also engage in professional supervision. In these cases, your information is de-identified.

A full outline of how your information is collected, stored, and managed is available in my Privacy Policy.



Record Keeping

  • Notes are kept for each session.

  • Records are securely stored digitally.

  • Records are retained in accordance with legal requirements (generally 7 years).

    You may request access to your records at any time. Please note, for couples therapy services, any requested records will be shared with all parties engaged in that service, in line with the transparency agreement.


Use of AI Note-Taking and Administrative Support

AI note-taking is a fully consent-based service that uses end-to-end encryption. Your notes remain secure, are not shared externally, and cannot be accessed by anyone other than me. They are used solely for clinical record-keeping and case file purposes. Verbal consent will be requested before each session in which this service is used.


From time to time, I may also utilise secure AI-assisted tools to help refine, format, organise, or improve the clarity of client-related communications, including session summaries, follow-up emails, resources, and administrative correspondence. Any information entered into these tools is processed through secure, encrypted services and is not publicly shared, published, used for advertising, or accessible to other users. These tools are used solely to support the preparation of professional communications and documentation relating to your care.


While AI may assist with formatting, structure, or language refinement, all clinical decisions, therapeutic recommendations, interpretations, and communications remain my responsibility and are reviewed by me prior to being provided to clients.


By engaging in services, you acknowledge and consent to the use of secure AI-assisted technology for both clinical documentation and administrative support purposes as outlined above.



Emergencies

This practice is not a crisis service.

If you require urgent support, please contact:

  • Lifeline: 13 11 14

  • Your GP

  • Emergency services (000)



Consent

By signing below, you confirm that:

Acknowledgment

I have read and understood the Informed Consent Agreement of Julie Tenner’s practice.

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Julie acknowledges the Traditional Custodians of the unceded lands on which she lives and works, the Bunurong People of the Kulin Nation. She pays her respects to Elders past and present and extends that respect to all Aboriginal and Torres Strait Islander peoples.

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©2023 by Julie Tenner

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